Contact BB Baskets | Support & Frequently Asked Questions

Yes, we offer guaranteed same-day courier delivery throughout Calgary for orders placed Monday through Saturday before 11:00 AM MST. While we cannot guarantee an exact delivery hour, our couriers deliver throughout the day. Please note that severe weather or peak holiday season volumes may occasionally impact transit times.

Yes, BB Baskets delivers gift baskets across Edmonton, surrounding Foothills communities, Alberta, and Canada-wide. For Edmonton and regional Alberta destinations, delivery is typically completed within 1 to 3 business days via trusted couriers (including Canada Post, FedEx, and UPS), with priority overnight delivery options available upon request.

Delivery rates for local deliveries in Calgary start at $15. Outer city delivery and Edmonton start at $25. For priority overnight, same-day expedited courier services, or freight truck shipping for large corporate orders, please contact our Calgary team at (403) 201-1166 for an exact quote.

Not necessarily; packages are left safely at the courier’s professional discretion. If there is a secure, weather-protected location (such as a covered porch or concierge), the courier will leave the basket so the recipient receives it promptly. If no safe location is available, the courier will attempt redelivery.

If an incorrect address causes a package to be returned, a standard $10 courier return fee will apply. If you notice an error immediately after ordering, please call us right away—if caught before dispatch, our couriers may be able to update the address without additional charges.

Yes, we ship gift baskets internationally. Because international rates and transit times depend heavily on parcel weight and customs requirements, please call us at (403) 201-1166 or place your order well in advance online.

Yes, BB Baskets specializes in custom corporate gifting, employee appreciation, client onboarding, and bulk holiday gift orders. We can incorporate custom branding, coordinate multi-recipient shipping across Alberta and Canada, and arrange freight truck delivery for high-volume orders. You can request our Bulk Order Form or Custom Basket Order Form directly on our website or by emailing sales@bbbasket.ca.

Yes, BB Baskets is fully licensed under the Alberta Gaming, Liquor and Cannabis commission (AGLC #8095431). By Alberta law, gift baskets containing alcohol can only be purchased by and delivered to adults aged 18 or older. Recipients must present valid government-issued photo ID upon delivery.

If an individual item is temporarily out of stock due to supplier delays, we reserve the right to substitute it with an item of equal or greater value. We always ensure the replacement matches the style, quality, and aesthetic of the original basket.

If your order arrives damaged or with missing items, please notify us within 3 days of delivery. Contact our team with details and photos, and we will promptly send a replacement.

We offer a 7-day return policy on unopened, shelf-stable gift baskets in their original packaging. Refunds are issued for the merchandise total less shipping and handling costs both ways. Once an order has shipped, it cannot be canceled. Assembled, modified, or perishable items are non-refundable.